Position Available

Customer Service Administrator / Benoni / Permanent / Full Time / EE/AA

Tasks will include, but are not limited to: Key Performance Areas (including but not limited to):

- Processing of customer orders on XAL and filing signed order confirmations within prescribed timelines
- Acquiring delivery date confirmations from Production whilst maintaining awareness of capacity
- Liaise with warehouse/s and logistics in relation to deliveries, transport, stock updates, stock availability, and relevant documentation
- Liaise with the Converting Department in respect of lead times and capacity
- Ensure that customer orders are dispatched in accordance with terms and conditions of the sale
- Assist and support KAM’s, and Sales Team with administration of Customer enquiries and purchase orders
- Capture sales forecast based on input from KAM and other sales team members / distributors / partners
- Handling and receiving general customer enquiries or queries
- Processing of:

Sample requisitions
Customer complaints, returns and credit notes
Invoices in conjunction with receipt of delivery notes

- Assisting new customers with credit applications in conjunction with Finance department
- Fortnightly review and clean-up of open sales orders to ensure accuracy of sales and finance reports

Qualifications and Experience:

- 1 – 2 Years in a similar customer services role
- Matric qualification
- Tertiary qualification/certification would be advantageous

Key Competencies:

- Courteous attitude, team player, logical thinker with strong, lateral problem-solving aptitude
- Effective communicator - capable of using various forms of communication
- Sense of humour
- Adaptable, learner mind-set
- Detail orientated